Privacy Policy

Robert Ruby II ("Robert Ruby II," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our utility pole measurement and analysis platform (the "Service").

This Privacy Policy applies to information we collect through the Service, including our website, applications, and any related services. It does not apply to information collected by third parties, including through third-party websites or applications that may link to or be accessible from the Service.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using the Service, including:

• Account Information: Name, email address, company name, phone number, billing address, and payment information
• Project Data: Utility pole photos, GPS coordinates, measurements, field notes, pole tags, and analysis results
• Communications: Messages, support requests, and feedback you send to us
• User Content: Any other information you choose to upload or submit through the Service

2.2 Information Collected Automatically

When you access the Service, we automatically collect certain information, including:

• Usage Data: Features used, pages visited, time spent on pages, click data, and navigation paths
• Device Information: IP address, browser type, operating system, device type, mobile network information
• Location Data: GPS coordinates from photos, approximate location from IP address
• Log Data: Access times, error logs, and performance data
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity and enhance your experience

2.3 Information from Third Parties

We may receive information from third-party services, including:

• Payment processors (transaction information)
• Authentication services (if you use social login)
• Analytics providers

We use the information we collect for the following purposes:

• Provide the Service: Create and manage your account, process measurements, generate reports, and deliver requested features
• Process Payments: Manage subscriptions, process billing, and prevent fraud
• Communicate with You: Send account notifications, respond to inquiries, provide support, and send service updates
• Improve the Service: Analyze usage patterns, identify bugs, develop new features, and enhance performance
• Machine Learning: Train and improve our pole detection and measurement algorithms using anonymized, aggregated data
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations, enforce our Terms of Service, and protect our rights
• Marketing: Send promotional communications about new features, updates, and offers (you may opt out)

We may share your information in the following circumstances:

4.1 Service Providers: We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting providers (AWS, DigitalOcean)
• Payment processors (Stripe)
• Email service providers
• Analytics providers
• Customer support tools

4.2 Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.

4.3 Legal Requirements: We may disclose information if required by law, court order, or governmental request, or to:

• Comply with legal process
• Enforce our Terms of Service
• Protect the rights, property, or safety of Robert Ruby II, our users, or others
• Investigate fraud or security issues

4.4 Aggregated Data: We may share anonymized, aggregated data that cannot identify you with third parties for research, benchmarking, or marketing purposes.

4.5 With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

We do not sell your personal information to third parties.

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

• Account Information: Retained while your account is active and for up to 2 years after account closure
• Project Data: Retained while your account is active; available for export for 30 days after account termination
• Payment Information: Retained as required for accounting and tax purposes (typically 7 years)
• Usage Logs: Retained for up to 12 months for security and analytics purposes

You may request deletion of your account and data at any time by contacting us at privacy@oneshotpro.ai. Some information may be retained as required by law or for legitimate business purposes.

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Employee training on data protection and security
• Monitoring and logging of security events
• Regular backups and disaster recovery procedures

While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your information. You are responsible for maintaining the security of your account credentials.

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability: Request access to and copies of your personal information in a portable format.

7.2 Correction: Request correction of inaccurate or incomplete information.

7.3 Deletion: Request deletion of your personal information (subject to legal retention requirements).

7.4 Restriction: Request restriction of processing in certain circumstances.

7.5 Objection: Object to processing of your information for certain purposes.

7.6 Withdraw Consent: Withdraw consent for processing based on consent (without affecting prior processing).

7.7 Opt-Out of Marketing: Unsubscribe from promotional emails using the unsubscribe link or by contacting us.

7.8 Do Not Sell: California residents may opt out of the "sale" of personal information (we do not sell personal information).

To exercise these rights, contact us at privacy@oneshotpro.ai. We will respond within 30 days.

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns and improve the Service
• Provide personalized content
• Measure the effectiveness of our marketing

Types of Cookies We Use:

• Essential Cookies: Required for the Service to function (cannot be disabled)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use the Service
• Marketing Cookies: Track your activity for advertising purposes

You can control cookies through your browser settings. Disabling cookies may limit functionality of the Service.

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe we have collected information from a child under 18, please contact us at privacy@oneshotpro.ai.

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country.

By using the Service, you consent to the transfer of your information to the United States and other countries. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy and applicable law.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at privacy@oneshotpro.ai or call (toll-free) [phone number]. You may designate an authorized agent to make requests on your behalf.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes: performance of contract, legitimate interests, compliance with legal obligations, and consent (where applicable).

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to the address associated with your account
• Providing notice through the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Robert Ruby II
Email: rruby@moezaick.com